Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • The Help Center section built into your Control Panel offers a selection of help articles and regularly asked questions. Aimed at resolving any common problem that you might have, they are contributed by our support team of knowledgeable techs.

  • Top quality support service
  • Video Tutorials

  • We have compiled a collection of how–to video tutorials that detailedly display how you can troubleshoot a typical issue related to your Linux cloud packages account. You can find the educational videos in the Help section.

  • Intuitive help center
  • A 1–Hour Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 client care service and include a sixty–minute ticket response guarantee. Our qualified technicians will be available night and day and will settle any problem that you might possibly stumble upon within maximum 60 minutes after the client support ticket submission. Normally, a response will be provided to you in less than 20 minutes.