Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be dealt with in maximum one hour after the trouble ticket or e–mail is submitted. If your case requires further assistance from a system administrator, we’ll direct the support ticket or the e–mail to the person in charge, without delay and we will leave a comment to inform you that more time will be needed for arriving at the optimal solution. If you order our Admin Services package, all of the services included there will be completed whenever you decide.
A Premium Client Care Service
We will be online for you 24/7/365 to respond to any questions that you may have with regard to our Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require assistance handling server administration tasks, you can examine our Admin Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and restarting services, as well as installation and problem troubleshooting services
An Intuitive Help Area
Each Linux dedicated servers hosting package comes with our cost–free Control Panel, which boasts an extensive knowledgebase and a set of how–to video tutorials. Whenever you require assistance working with the Control Panel, just click on the Help or Videos buttons in the top right corner.